Frequently Asked Questions

Short answers about XPartner – healing, ex-search, reconnection & new relationships

Getting Started with XPartner

What is XPartner?

XPartner is an emotional healing and relationship platform where you can express feelings, find your ex, reconnect respectfully, or move on with new matches.

How does XPartner work?

You sign up, create a profile, share your story or feelings, search for your ex if you want clarity, and get guided tools to reconnect or move forward.

Is XPartner a dating app or a breakup app?

XPartner is both: it helps you process breakups and closure first, then supports healthy new connections and matches when you are ready.

Do I need an account to use XPartner?

Yes, you need an account to search your ex, create content, manage privacy, and access personalized healing tools and matches.

Is XPartner available in India only?

XPartner is primarily focused on Indian users, especially for Aadhaar-based verification and India-specific relationship contexts.

Is there a mobile app for XPartner?

Yes, you can use XPartner through our app and web experience, designed for mobile-first breakup healing and reconnection journeys.

Who should use XPartner?

Anyone going through a breakup, feeling stuck with an ex, wanting closure, or ready to start a healthier new relationship can use XPartner.

Is XPartner suitable after a long-term relationship or divorce?

Yes, XPartner is built for all relationship types, including serious relationships and marriages where closure and healing are deeply needed.

Privacy & Safety

Is my identity visible to everyone on XPartner?

No. You control what is visible. You can use display names, limit visibility, and choose who sees your profile and stories.

Does XPartner share my data with advertisers or third parties?

No, XPartner does not sell your personal stories or identity data to advertisers or random third parties.

Is Aadhaar verification mandatory on XPartner?

Aadhaar verification is used to build trust and reduce fake profiles, but we clearly explain where and why it is requested.

Can my ex see my profile without my consent on XPartner?

No. Visibility is controlled by privacy rules, and sensitive information is only shown based on your preferences and consent.

How does XPartner protect my emotional content and videos?

Your content is stored securely, access is permission-based, and we actively moderate abuse, bullying, and misuse.

Can I stay anonymous while sharing my breakup story on XPartner?

Yes, you can hide your real name, avoid showing your face, and limit who can view your content or story.

What should I do if someone misuses my story or content on XPartner?

You can report the profile or content, block the user, and our team will review and take action quickly.

Does XPartner provide any mental health emergency support links?

Yes, we highlight crisis helplines and recommend reaching out to professional help if you feel unsafe or overwhelmed.

Can I completely delete my data from XPartner forever?

Yes, if you delete your account, we remove your personal data and content according to our data retention policy.

Policies & Guidelines

What is not allowed on XPartner content-wise?

We do not allow hate, threats, explicit abuse, revenge content, or anything that violates another person’s safety or dignity.

Can I post my ex’s personal details or photos without consent on XPartner?

No. Posting private information or photos without consent is against our policies and may lead to removal and account action.

Does XPartner verify all stories for truth or accuracy?

No, stories are user-generated, and XPartner does not legally verify every personal detail or claim.

What happens if I violate community guidelines on XPartner?

Your content may be removed, your account can be restricted or banned, and serious violations may be escalated.

Does XPartner support legal complaints or police cases about relationships?

XPartner is not a legal service, but we cooperate with lawful requests and encourage users to contact authorities when needed.

Can I use XPartner to defame or threaten my ex publicly?

No. XPartner is for healing and clarity, not for defamation, revenge, public shaming, or threats.

Where can I read XPartner’s full Terms and Privacy Policy?

You can access our Terms of Use and Privacy Policy directly from the footer links on the XPartner website and app.

Intellectual Property & Rights

Who owns the videos and stories I upload on XPartner?

You own your content. XPartner only gets a limited license to display it inside the platform as long as you keep it published.

Can I reuse my XPartner content on other platforms like Instagram or YouTube?

Yes, since you own your content, you can share or reuse it anywhere you like outside XPartner.

How do I report someone using my content without permission on XPartner?

You can report the content, mention it as copyright or misuse, and our team will review and act on it.

Can XPartner use my content for marketing or ads without asking me first?

No, we do not randomly use your personal emotional content in public marketing without clear consent.

Can I download a copy of my data and videos from XPartner?

Yes, you can request or download your own content and data from your account or via support.

Does XPartner remove content under valid copyright complaints?

Yes, if a copyright claim is valid, the reported content can be taken down according to our policies.

Safety & Reporting

How do I report abusive or triggering content on XPartner?

You can use the report button on the post or profile and select the reason; our moderators will review it.

What happens after I report someone on XPartner?

Our team reviews the report, may hide or remove content, warn the user, or suspend the account if needed.

Can I block an ex or any user from seeing or contacting me on XPartner?

Yes, you can block users, which stops profile visibility, messaging, and interactions from them.

Does XPartner provide content warnings for sensitive topics like cheating or abuse?

Yes, we encourage content warnings and may mark certain stories as sensitive to protect vulnerable users.

Can I get direct emergency help from XPartner for self-harm or violence situations?

XPartner is not an emergency service; we show helplines and advise contacting local police or mental health support immediately.

Will the person I report know that I reported them on XPartner?

No, reports are kept confidential; the other user does not see who reported them.

Video Creation & Expression

How do videos help in breakup healing on XPartner?

Speaking, writing, or expressing your story in video form helps release emotions and gain clarity in a structured way.

Do I have to show my face in XPartner videos to share my story?

No, you can use voice-only, text, images, or symbolic visuals if you prefer not to show your face.

Can I edit or delete my video on XPartner later if I change my mind?

Yes, you can edit the title or description, change privacy, or delete the video completely anytime.

Are there any content length limits for XPartner videos?

We optimize for short, expressive clips, but the exact limits depend on app version and feature tier.

Can I keep my videos private just for myself on XPartner?

Yes, you can mark videos as private so they are visible only to you and not to the community.

Community & Support

Is XPartner community supportive or judgmental like social media sometimes feels?

XPartner is heavily moderated, built for empathy and understanding, not trolling or making fun of people’s pain.

Can I interact with others who went through similar breakups on XPartner?

Yes, you can comment, react, follow journeys, and connect with people who share similar emotional experiences.

Does XPartner have topic-based communities like cheating, long-distance, or divorce healing?

Yes, we group stories and journeys into themes so you can discover content and people relevant to your situation.

Can I hide my activity from people I know in real life on XPartner?

Through privacy settings and blocking, you can limit who sees your content, especially people you do not want around your healing.

Can I get suggestions or prompts for what to share in my healing journey on XPartner?

Yes, we offer guided prompts and ideas to help you talk about your story in a safe, structured manner.

Account, Premium & Technical

Is XPartner free to use or do I have to pay immediately?

XPartner offers free core features, with optional premium upgrades for deeper insights, visibility, and advanced tools.

What extra benefits do I get with XPartner premium plans?

Premium typically includes better matching, controlled contact access, advanced privacy, and priority support.

Can I cancel my XPartner premium subscription anytime without penalty?

Yes, you can cancel anytime; you keep benefits till the end of the billing period and are not charged again.

How do I contact XPartner support if I face an account or billing issue?

You can use the customer support page on the website or app to raise a ticket or email our support team.

Still Have Questions?

Our support team is here to help you with any questions or concerns

Support available Monday–Friday, 9 AM–6 PM IST