Frequently Asked Questions
Short answers about XPartner – healing, ex-search, reconnection & new relationships
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Getting Started with XPartner
XPartner is an emotional healing and relationship platform where you can express feelings, find your ex, reconnect respectfully, or move on with new matches.
You sign up, create a profile, share your story or feelings, search for your ex if you want clarity, and get guided tools to reconnect or move forward.
XPartner is both: it helps you process breakups and closure first, then supports healthy new connections and matches when you are ready.
Yes, you need an account to search your ex, create content, manage privacy, and access personalized healing tools and matches.
XPartner is primarily focused on Indian users, especially for Aadhaar-based verification and India-specific relationship contexts.
Yes, you can use XPartner through our app and web experience, designed for mobile-first breakup healing and reconnection journeys.
Anyone going through a breakup, feeling stuck with an ex, wanting closure, or ready to start a healthier new relationship can use XPartner.
Yes, XPartner is built for all relationship types, including serious relationships and marriages where closure and healing are deeply needed.
Privacy & Safety
No. You control what is visible. You can use display names, limit visibility, and choose who sees your profile and stories.
No, XPartner does not sell your personal stories or identity data to advertisers or random third parties.
Aadhaar verification is used to build trust and reduce fake profiles, but we clearly explain where and why it is requested.
No. Visibility is controlled by privacy rules, and sensitive information is only shown based on your preferences and consent.
Your content is stored securely, access is permission-based, and we actively moderate abuse, bullying, and misuse.
Yes, you can hide your real name, avoid showing your face, and limit who can view your content or story.
You can report the profile or content, block the user, and our team will review and take action quickly.
Yes, we highlight crisis helplines and recommend reaching out to professional help if you feel unsafe or overwhelmed.
Yes, if you delete your account, we remove your personal data and content according to our data retention policy.
Policies & Guidelines
We do not allow hate, threats, explicit abuse, revenge content, or anything that violates another person’s safety or dignity.
No. Posting private information or photos without consent is against our policies and may lead to removal and account action.
No, stories are user-generated, and XPartner does not legally verify every personal detail or claim.
Your content may be removed, your account can be restricted or banned, and serious violations may be escalated.
XPartner is not a legal service, but we cooperate with lawful requests and encourage users to contact authorities when needed.
No. XPartner is for healing and clarity, not for defamation, revenge, public shaming, or threats.
You can access our Terms of Use and Privacy Policy directly from the footer links on the XPartner website and app.
Intellectual Property & Rights
You own your content. XPartner only gets a limited license to display it inside the platform as long as you keep it published.
Yes, since you own your content, you can share or reuse it anywhere you like outside XPartner.
You can report the content, mention it as copyright or misuse, and our team will review and act on it.
No, we do not randomly use your personal emotional content in public marketing without clear consent.
Yes, you can request or download your own content and data from your account or via support.
Yes, if a copyright claim is valid, the reported content can be taken down according to our policies.
Safety & Reporting
You can use the report button on the post or profile and select the reason; our moderators will review it.
Our team reviews the report, may hide or remove content, warn the user, or suspend the account if needed.
Yes, you can block users, which stops profile visibility, messaging, and interactions from them.
Yes, we encourage content warnings and may mark certain stories as sensitive to protect vulnerable users.
XPartner is not an emergency service; we show helplines and advise contacting local police or mental health support immediately.
No, reports are kept confidential; the other user does not see who reported them.
Video Creation & Expression
Speaking, writing, or expressing your story in video form helps release emotions and gain clarity in a structured way.
No, you can use voice-only, text, images, or symbolic visuals if you prefer not to show your face.
Yes, you can edit the title or description, change privacy, or delete the video completely anytime.
We optimize for short, expressive clips, but the exact limits depend on app version and feature tier.
Yes, you can mark videos as private so they are visible only to you and not to the community.
Community & Support
XPartner is heavily moderated, built for empathy and understanding, not trolling or making fun of people’s pain.
Yes, you can comment, react, follow journeys, and connect with people who share similar emotional experiences.
Yes, we group stories and journeys into themes so you can discover content and people relevant to your situation.
Through privacy settings and blocking, you can limit who sees your content, especially people you do not want around your healing.
Yes, we offer guided prompts and ideas to help you talk about your story in a safe, structured manner.
Account, Premium & Technical
XPartner offers free core features, with optional premium upgrades for deeper insights, visibility, and advanced tools.
Premium typically includes better matching, controlled contact access, advanced privacy, and priority support.
Yes, you can cancel anytime; you keep benefits till the end of the billing period and are not charged again.
You can use the customer support page on the website or app to raise a ticket or email our support team.
Still Have Questions?
Our support team is here to help you with any questions or concerns
Support available Monday–Friday, 9 AM–6 PM IST